Billing & Subscriptions

Refund and Cancellation Policy

Last updated: August 27, 2026

This Refund and Cancellation Policy applies to Merchants who subscribe to the Lookify application ("App") offered by Hope Vision AI Pvt. Ltd. ("Hope Vision AI", "we", "us" or "our") through the Shopify App Store. It should be read together with our Merchant Terms of Service.

1. Subscription Billing

Subscription fees for the App are billed and collected through Shopify's billing infrastructure in accordance with the plan you select at installation. Billing cycles, trial periods (if any), and applicable fees are disclosed on the relevant Shopify App Store listing prior to purchase.

2. Cancellation

You may cancel your subscription at any time by uninstalling the App from your Shopify store or downgrading your plan through the Shopify admin. Cancellation takes effect at the end of your current billing cycle, unless otherwise stated on the applicable plan.

Upon cancellation, you will retain access to paid features until the end of the billing period already paid for, after which access will be limited to free-tier functionality, if any, or the App will cease to function.

3. Refunds

Except as required by applicable law or expressly stated in the applicable plan, subscription fees are non-refundable, including for partial billing periods, unused features, or early cancellation.

Billing Error Claims: If you believe you were charged in error (for example, a duplicate charge or a charge after valid cancellation), contact us within thirty (30) days of the charge at app@lookify.in with your store name and transaction details. We will investigate and, where a billing error is confirmed, coordinate a refund through Shopify's billing system.

Refunds, where approved, will be processed to the original payment method via Shopify within a reasonable time, typically within 7–14 business days, subject to Shopify's own processing timelines.

4. Free Trials

Where a free trial is offered, no charges apply during the trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and billing will commence, in accordance with the terms disclosed at the time of trial signup.

5. Changes to Pricing

We may change our pricing on a prospective basis, with prior notice provided via the Shopify App Store listing or in-app notification, in accordance with our Merchant Terms of Service.

6. Grievances

If you are not satisfied with the resolution of a billing or refund request, you may escalate the matter to our Grievance Officer in accordance with our policy:

Grievance Redressal Policy

Download PDF Document (Official) →

7. Contact

For billing or refund questions, contact us at:

Company: Hope Vision AI Pvt. Ltd.

Email: app@lookify.in